Business defense and compliance with the Brazilian Consumer Defense Code
Consumer complaints keep coming back when the cause lies in the process, the contract or the company's communication. We defend the cases and, above all, correct what generates them.
Growing volume of complaints at Procon, on platforms or in small claims courts.
Adhesion contracts, terms of use or offers with questionable clauses.
Launch of a product, service or digital sales channel.
Recall, defective product or failure in service delivery.
In consumer law, Pilli & Fanucchi acts on the side of the supplier company. The goal is to reduce the volume and cost of claims by identifying the practices that generate complaints and adjusting contracts, offers, return policies and customer service routines.
When a claim already exists, we handle the defense in administrative proceedings and lawsuits, individual or collective, with settlement criteria for low-risk cases and full technical defense for those that may set a precedent.
We analyze complaints together to find the point in the process that originates them.
Advertising, offers and consumer information reviewed to prevent abusive or misleading practices.
E-commerce, terms of use and interfaces also analyzed from a data protection perspective.
Prevention and defense for companies selling to end consumers, in physical and digital channels.
Adjustment of clauses and of cancellation, exchange and refund policies to the requirements of the Consumer Defense Code.
Representation in small claims courts, ordinary courts and public civil actions, with a strategy by case profile.
Administrative defenses, appeals against fines and follow-up of complaints.
Review of campaigns, promotions and product information to prevent claims of misleading or abusive advertising.
Guidance on defects, nonconformities and recalls, and defense in damages actions.
Structuring of channels and settlement criteria to resolve complaints before they become lawsuits.
First conversation
In a first conversation, we understand the profile of the claims and indicate priority adjustments to contracts, offers and customer service.
Service via WhatsApp, in English or Portuguese
Talk to the Consumer Law team at Pilli & Fanucchi.
Meetings in Campinas or by videoconference, in English or Portuguese.
Tell us briefly about your company and its main question or need.
We schedule a call, a videoconference or an in-person meeting.
We indicate the possible paths and, if appropriate, present a fee proposal.
Briefly describe your company's need. One of our lawyers will get in touch.